Privacy Policy vr77 – We Safeguard Your Personal Data

Vr77 ("we", "the platform", or "vr77") is fully committed to protecting the privacy and security of the personal data of every individual who uses our platform at vr77.vin. This Privacy Policy explains in detail the types of information we collect, how we use it, who it may be shared with, and what your rights are regarding that data.

This policy applies to all users of the vr77 platform, including website visitors, prospective members in the process of registering, and registered members actively using our services. By accessing or using the vr77 platform, you agree to the data collection and usage practices described in this Privacy Policy.

This Privacy Policy is drafted in accordance with the Malaysia Personal Data Protection Act 2010 (PDPA) and international data protection best practices. We regard data protection not merely as a legal obligation, but as the foundation of trust that builds the long-term relationship between vr77 and our members.

We collect various types of information depending on your interactions with the platform. The following are the categories of data we may collect:

We adhere to the principle of minimum data collection — we only collect data that is genuinely necessary to provide our services safely and effectively.

Your personal data is collected through the following channels:

• Account Registration: When you complete the registration form at vr77, we collect basic information such as your name, email, phone number, and date of birth.
• KYC Process: During identity verification, you will be asked to upload identification documents and may be required to undergo facial verification. This data is collected solely to comply with anti-money laundering (AML) requirements and fraud prevention.
• Platform Activity: Our system automatically records your activity on the platform, including games played, bets placed, login times, and any interactions with platform features.
• Financial Transactions: Every time you make a deposit or withdrawal, we record the transaction details including payment method, amount, and transaction time.
• Communications: When you contact our support team via Live Chat, email, or any other channel, those conversations are stored for quality assurance and issue resolution purposes.
• Cookies and Tracking Technologies: Our platform uses cookies and similar technologies to collect technical data and improve user experience. Further details are set out in Section 7.

Vr77 uses your personal data for the following purposes:

• Account Management: Creating, maintaining, and managing your account on the vr77 platform, including secure login and account recovery processes.
• Service Provision: Allowing you to access all games, make deposits and withdrawals, and enjoy all features of the vr77 platform.
• Identity Verification (KYC): Ensuring every member meets the minimum age requirement and verifying identity to prevent fraud and comply with legal obligations.
• Transaction Processing: Processing all financial transactions including deposits, withdrawals, and bonus calculations accurately and securely.
• Platform Security: Detecting and preventing fraudulent activity, money laundering, collusion, and any other security threats to the platform and its members.
• Legal Compliance: Fulfilling applicable legal and regulatory obligations, including reporting to authorities when required by law.
• Service Communications: Sending important notices regarding your account, changes to terms, security announcements, and service updates.
• Platform Improvements: Analyzing aggregated usage patterns to improve user experience, system stability, and the games portfolio.
• Marketing (with consent): Sending promotions, exclusive offers, and new product information — only to members who have given explicit consent to receive marketing communications.

Vr77 does not sell, rent, or trade with our members' personal data. However, in the course of operating the platform, we may share certain data with the following parties under limited and controlled circumstances:

• Payment Providers: Required transaction details are shared with payment processors such as banks, digital wallets, and payment gateways to complete your transactions. These providers are bound by strict confidentiality agreements.
• KYC Service Providers: Identity verification data is shared with licensed third-party KYC verification platforms to verify your identity. All such providers comply with international data security standards.
• Game Providers: A limited amount of technical data (not sensitive personal information) is shared with game software providers to ensure a smooth gaming experience.
• Authorities: vr77 will disclose data to government authorities, law enforcement, or regulatory bodies when required by law or a valid court order.
• Auditors & Professional Advisors: Lawyers, accountants, and auditors involved in vr77 operations may access certain data within the scope of their professional work, and all are bound by confidentiality obligations.

In all data sharing cases, we ensure that only the minimum necessary data is shared, and all data recipients are bound by comprehensive data protection agreements.

Protecting your personal data is vr77's top priority. We implement multiple layers of technical and organizational security to ensure your data remains protected at all times:

• 256-bit SSL Encryption: All data transmitted between your device and vr77 servers is encrypted using the latest TLS protocol, ensuring no third party can intercept or read your data in transit.
• Stored Data Encryption: Sensitive data stored in our databases, particularly financial information and identification documents, is encrypted using AES-256 standards.
• Internal Access Controls: Only authorized vr77 staff with a legitimate business need may access member personal data. All access is logged and continuously monitored.
• Two-Factor Authentication (2FA): vr77's internal systems require multi-factor authentication for all staff accessing sensitive data.
• 24/7 Monitoring: Our security systems are monitored around the clock by a cybersecurity team to detect and respond to any threats promptly.
• Regular Penetration Testing: vr77 conducts regular security testing and audits by independent third parties to identify and patch any system vulnerabilities.
• Incident Response Plan: We have clear procedures for handling any data security incidents, including notification to the relevant authorities and affected members.

The vr77 platform uses cookies and similar tracking technologies to enhance user experience and platform security. Below are the types of cookies we use:

• Essential Cookies: These cookies are required for core platform functions such as maintaining your login session, remembering language preferences, and ensuring platform security. These cookies cannot be disabled.
• Performance Cookies: Used to gather information about how visitors use the platform, such as the most frequently visited pages and error messages received. All information is collected anonymously and used to improve the platform.
• Functional Cookies: Enabling the platform to remember your preferences such as username, language, or region to deliver a more personalized experience.
• Security Cookies: Used to authenticate users, prevent unauthorized use of credentials, and protect user data from unauthorized parties.

You can manage your cookie preferences through your browser settings. However, disabling certain cookies may affect platform functionality. For more information about cookies, refer to your web browser documentation.

As a vr77 member and data subject, you have the following rights regarding your personal data:

To exercise any of the above rights, please contact our data protection team via Live Chat or email. We will process your request within 30 business days from the date of receipt.

The vr77 platform is strictly for users aged 18 and above. We do not intentionally collect, store, or process personal data from minors.

If we discover that personal data of a minor has been collected without the knowledge or consent of a parent or guardian, we will take immediate steps to delete that data and close the relevant account.

Parents or guardians who believe their child has registered on the vr77 platform are urged to contact our support team immediately so that appropriate action can be taken without delay.

Vr77 reserves the right to update or amend this Privacy Policy from time to time in line with changes in law, technology, or our business operations. Any material amendments will be communicated to members via:

• A clear banner or pop-up notice upon logging in to the platform.
• Email to your registered address before changes take effect.
• Announcement on the news page or platform notice board.

The "Updated" date at the top of this page reflects the date of the latest revision. We encourage you to review this Privacy Policy periodically. Your continued use of the platform after any amendment takes effect constitutes your acceptance of the updated terms.

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, please contact us through the following channels:

• Live Chat: Available 24/7 directly within the vr77 platform — the fastest way to get a response.
• Data Protection Email: [email protected] — for official enquiries regarding personal data rights.
• General Support Email: [email protected] — for general enquiries regarding your account and services.

Our team will endeavour to respond to all privacy-related enquiries within 5 business days. For formal data rights requests, processing time is up to 30 business days.

If you are not satisfied with our response, you have the right to lodge a complaint with Malaysia Personal Data Protection Department or the relevant regulatory authority in your jurisdiction.